Refund & Return Policy

We want every customer to be satisfied with their order. This policy explains how returns, exchanges and refunds are handled.

Standard products: if you receive an item that is defective or was not what was ordered, please contact us within 7 days of delivery with your order details and photos of the item. We will arrange a replacement, exchange or refund as appropriate.

Custom production orders: because custom orders (custom fabrics, colours, branding or set configurations) are produced specifically for you, they are not eligible for return or refund unless the item is defective or does not match the agreed specification.

Bulk/wholesale orders: any quality concerns with a bulk shipment should be reported within 7 days of delivery, referencing the order or invoice number, so we can investigate and resolve the issue promptly.

Refunds, where approved, are issued using the original payment method agreed with the customer, unless another arrangement is agreed in writing.

To start a return, exchange or refund request, please contact us via the details on our Contact Us page.